Privacy Policy

Last updated: 23 September 2026

Who we are and our role as data controller

scooptraxfy operates this website and provides specialised training courses in live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. We are the data controller for personal data processed through this site and our course enrolment processes. Our registered address is Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ and we can be contacted at [email protected] or 0191 694 1001.

Scope of this notice and who it covers

This privacy notice applies to visitors to our website, individuals who enquire about or enrol in our courses, participants in training sessions, and anyone who otherwise interacts with us in the United Kingdom. It explains how we collect, use, store and share personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

Categories of personal data we collect and their sources

We collect identification data such as name and date of birth, contact details including email address and telephone number, professional information such as job title and employer, course-related data including enrolment history and assessment records, technical data such as IP address and browser type, and marketing preferences. This information is obtained directly from you when you complete forms, enrol in courses or correspond with us, and indirectly through analytics tools and cookies when you browse the site.

Purposes of processing and the legal basis for each

We process personal data to respond to enquiries and provide course information on the basis of legitimate interest or consent where required. Enrolment and delivery of training relies on contract performance. Payment processing and fraud prevention are carried out under legal obligations. Marketing communications are sent only with consent or where soft opt-in applies under PECR. Website analytics and improvement of services are based on legitimate interest, balanced against your rights.

Whether providing data is obligatory and consequences of refusal

Supplying contact and enrolment details is necessary to register for courses or receive responses to queries. If you do not provide this information we may be unable to process your application, deliver training or send confirmations. Technical data collected automatically through cookies can be limited by adjusting your browser settings, though this may affect site functionality.

Cookies and similar technologies

We use cookies and similar tracking technologies to enable essential site functions, remember preferences and gather anonymous usage statistics. Details of the specific cookies employed, their purposes and how to manage them are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner and footer.

Recipients of your data and categories of processors

Personal data may be shared with service providers acting as processors such as hosting companies, payment gateways, email delivery platforms and course management software providers. These parties are bound by contractual safeguards. We may also disclose data to regulators or law enforcement where legally required, or to professional advisers under confidentiality obligations.

International transfers of personal data

Some processors are located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations where available, or put in place appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office, together with supplementary measures to protect your data.

Retention periods for personal data

Enrolment and course records are retained for six years after course completion to meet accounting, tax and contractual requirements. Enquiry data is kept for two years unless you become a customer. Marketing consent records are maintained until consent is withdrawn. Technical logs are deleted after twelve months. We apply these periods unless a longer retention is required by law.

Security measures and data minimisation

We implement appropriate technical and organisational measures including encryption in transit, access controls, regular staff training and secure deletion procedures. Data collection is limited to what is necessary for the stated purposes and we regularly review whether continued retention remains justified.

Your data protection rights and how to exercise them

Under the UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. You may exercise these rights by contacting us at [email protected] or 0191 694 1001. We will respond within one month and may request identification to verify your identity.

Right to withdraw consent and object to marketing or profiling

Where processing is based on consent you may withdraw it at any time by using the unsubscribe link in emails or writing to us. You also have the right to object to direct marketing and to any automated profiling we may conduct for marketing purposes. Objections can be submitted via the contact details above.

Right to complain to the supervisory authority

If you believe we have not handled your data correctly you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, using their website or by post to their office in Wilmslow.

Children and age restrictions

Our courses and website are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that data has been provided by a child we will delete it promptly.

Automated decision-making and profiling

We do not carry out automated decision-making that produces legal or similarly significant effects. Limited profiling may occur for marketing segmentation based on course interests, but you can object to this at any time.

Changes to this policy

We review this privacy policy regularly and will update it when necessary to reflect changes in law or our practices. The date of the most recent revision appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.